Shipping Policy

At Raw Direct, we aim to get your order out and delivered as quickly as possible, in great condition, across mainland UK.

Dispatch
Our current dispatch timeframe is approximately 1 working day. Dispatch days are Monday to Thursday, with occasional weekend dispatches when needed. During busier periods, dispatch may occasionally take a little longer.

Delivery
Once dispatched, your order is sent on a next working day delivery service. You'll receive tracking details as soon as your order is dispatched, so you can follow it every step of the way.

Shipping Costs
Free shipping across the UK on all orders, with no minimum purchase.

Tracking Your Order
Once your order has been dispatched, you'll receive a confirmation email with tracking information. You can track your order directly through our website or the courier's website using the provided tracking number.

International Shipping
We currently only ship within the United Kingdom.

Delivery Issues
If you experience any issues with your delivery, such as delays, damaged goods, or missing items, please contact our customer service team within 24 hours of receiving your order and we'll do our best to help.

Contact Us
If you have any questions or need further assistance, please reach our customer service team on +44 03301 330308.

Postcode Exclusions
We're sorry for any inconvenience, but we're currently unable to deliver to the following postcodes:

Aberdeen AB31–AB35, AB41–AB54
Northern Highlands AB36–AB38, AB55–AB56, IV1–IV63, KW0–KW14, PH19–PH29, PH32–PH33, PH45–PH48
Argyll FK17–FK21, KA28, PA20–PA78, PH30–PH31, PH34–PH44, PH49–PH50
Arran KA27
Dundee PH15–PH18

Rescheduling Deliveries
Please don't rearrange delivery directly with DPD. As our products are perishable, they need to arrive on the scheduled delivery date. If a delivery is rescheduled through DPD, the parcel can spend extra time in the courier network, which may cause the contents to defrost. If a delivery is rearranged by the customer and the goods arrive thawed or unsuitable for use, we're unable to accept liability or offer compensation. If you're unable to accept delivery on the scheduled date, please contact us before dispatch and we'll do what we can to help.