Shipping policy

At Raw Direct, we work hard to get your order out quickly and in great condition across the United Kingdom. Our dispatch days are Monday to Thursday, with occasional Saturday and Sunday dispatches when needed.

Order Cut-off:

• Orders placed before 11am are processed for dispatch that day.
• Orders placed after 11am go out on the next available dispatch day.
• Orders placed after 11am on Thursday are processed the following Monday.

Delivery Times:

• Once dispatched, delivery is typically within 24 to 48 hours.

Shipping Costs:

• Enjoy free shipping across the UK on all orders, with no minimum purchase.

Tracking Your Order:

• Once your order has been dispatched, you'll receive a confirmation email with tracking information.
• You can track your order directly through our website or the courier's website using the provided tracking number.

International Shipping:

• We currently only ship within the United Kingdom.

Delivery Issues:

• If you experience any issues with your delivery, such as delays, damaged goods, or missing items, please contact our customer service team within 24 hours of receiving your order and we'll work to resolve any problems quickly.

Contact Us:

• If you have any questions or need further assistance, please reach our customer service team on +44 03301 330308.

We're committed to making sure your experience with Raw Direct is smooth and satisfactory. Thanks for choosing us.